Faq
Soon you will find us in stores throughout Greece . In DiamondJools we are a jewelery workshop. This allows us to focus solely on quality and service - giving you a high quality product at a much better price than others. That 's why we offer free shipping on all our products , 15 days money back guarantee and free resizing rings in 30 days after your purchase.
The lifetime warranty for your jewelry, covers services such as cleaning, rodium plating , polishing , tightening the diamond ring or any other jewelry you purchased from us. All this with only a small charge of shipping cost . The lifetime warranty also covers the loss of small side diamonds , provided that the loss was not caused by a stroke.
That's not a problem. We offer free ring resizing for 60 days after your purchase and send you the ring free in 3 days from the day you receive it. Every customer has the right to a free ring resizing within 60 days of purchase . After 60 days, the fee is 35 euros.
Yes, we can engrave your dedication to your ring for FREE. Please write your message in the "Order Comments" located at the checkout.
For questions about your order, call Customer Service at 800 300 3088, Monday to Friday, between the hours of 9:00-18:00, or send an e-mail to service@diamondjools.gr. You can also track the progress of your order by clicking here.
Every diamond that we use in our jewelry are mined natural diamond and are certified by the most Trusted International Laboratories of the World We do not sell synthetic diamonds.
Every diamond we sell is accompanied by a certificate of authenticity by independent gemologist institutes abroad.
Yes. All diamonds on our site are available for purchase. Our stock list is updating every 6 hours but in case that your selected diamond was sold in the mean time we can quarantee that will be replaced with excactly the same charatteristics that you ordered and even better.
The four C: Carat ( carat ), Color ( color ), Clarity ( purity) and Cut ( cut) - the basic rules used by the diamond industry to evaluate the quality and value of diamonds. Each diamond is graded on the basis of these 4 characteristics .
Yes. If you want to pay with two different cards, please place your order by telephone through the Customer Service Department at 800 300 3088, Monday to Friday, between the hours of 9:00-18:00.
We accept all major credit cards, PayPal, and bank payments. Many customers who buy items worth more than 1,000 euros prefer to pay by bank transfer . Transfer orders by bank transfer will receive a discount of 2.5% from the price shown us. The credit card orders are securely via higher security protocols or by phone with our customer service department . For security reasons, Diamond Jools may request additional documents ( including copy of ID ) to certain transactions. Please contact our Customer Service Department at 800 300 3088 if you have further questions.
Your credit card will be charged at the time of purchase.
Your credit card will be charged at the time of purchase.
Yes. The DiamondJools ensures that markets our customers are safe. We use secure encryption 128-bit Secure Socket Layer (SSL) of Thawte to examine the security of our site.
We keep your information 100 % private and confidential.
Yes. The jewelery is fully insured during transport. All shipments are insured and require a signature and identity at the time of delivery.
The Diamondjools.gr take all necessary steps to ensure that your order arrives safely. Your order is fully insured during transportation. The Diamondjools.gr covers you with an excellent customer service. We are here to help you with any question or concern you may have . Whether you need help navigating through our site , or have questions about our jewelry or just need help to decide which ring or diamond suits best for your needs. Just like a jewelery shop only better!