Returns Policy
If, for any reason, you are not completely satisfied with your order, you may return it within the first 15 days of shipment for a full refund or exchange - we even pay for the return shipping. Free returns only apply to our Greek customers. Please note: There will be a 25 euro fee for re-polishing if an engraved item is returned.
To return an item, simply follow the Return Procedures listed below:
- Contact our Customer Service department at 800 300 3088 or to +30 211 800 8711 for customers out from Greece.
- Advise the representative that you wish to return your order.
- Take your order and go to the nearest Fedex or Acs location and simply mail it back to us! If you need packaging materials, the courier services will assist you.
- Your order should arrive in our office in two business days (excludes weekends and holidays).
- All refunds will be processed within one week and done in the form of the original purchase method.
Improperly packaged items:
Items sent to our office without the co-working courier, packages shipped beyond the 15-day return period, and packages that are improperly packaged or uninsured will be refused receipt.
Damaged and Used Items:
Returned merchandise must be undamaged and in "new and unused condition." Items showing obvious signs of wear or alteration by a jeweler other than Diamondjools will not be accepted.
Loose diamonds:
Loose diamonds must be accompanied by the original laboratory grading report or a 120euro charge will be assessed to replace the certificate.
Eternity bands and tension rings:
Eternity bands cannot be resized and must be completely remanufactured.