Returns Policy

If, for any reason, you are not completely satisfied with your order, you may return it within the first 15 days of shipment for a full refund or exchange - we even pay for the return shipping. Free returns only apply to our Greek customers. Please note: There will be a 25 euro fee for re-polishing if an engraved item is returned.

To return an item, simply follow the Return Procedures listed below:

  1. Contact our Customer Service department at 800 300 3088 or to +30 211 800 8711 for customers out from Greece.
  2. Advise the representative that you wish to return your order.
  3. Take your order and go to the nearest Fedex or Acs  location and simply mail it back to us! If you need packaging materials,  the courier services will assist you.
  4. Your order should arrive in our office in two business days (excludes weekends and holidays).
  5. All refunds will be processed within one week and done in the form of the original purchase method.


Improperly packaged items:
Items sent to our office without the co-working courier, packages shipped beyond the 15-day return period, and packages that are improperly packaged or uninsured will be refused receipt.
 

Damaged and Used Items:
Returned merchandise must be undamaged and in "new and unused condition." Items showing obvious signs of wear or alteration by a jeweler other than Diamondjools will not be accepted.

 

Loose diamonds:
Loose diamonds must be accompanied by the original laboratory grading report or a 120euro charge will be assessed to replace the certificate.
 

Eternity bands and tension rings:
Eternity bands cannot be resized and must be completely remanufactured.